Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at admin@chopstraw.life  If your return is accepted, we will send you instructions on how and where to send your package at your expense. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@chopstraw.life 

DAMAGES AND ISSUES 
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, due to hygiene and safety reasons, we cannot accept returns on used items unless they are defective whereby a replacement or refund will be issued upon the inspection and acceptance of the return. 

REFUNDS
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund.